Privacy Policy

Account & clinic data: the clinic name, practice type, country and city, the owner's name, email, and phone number, and any workspace handle you choose.

KYC & verification documents: commercial registration / trade license, medical-facility or health-authority license, the owner's or manager's national ID or passport, tax / VAT certificate, and (for solo practitioners) a practitioner license. These are collected solely to verify that you operate a legitimate clinic.

Operational data you enter into the Platform: patients, appointments, sessions, medical records, invoices, expenses, staff, and related clinic records.

Technical data: log records, device and browser information, and IP address, collected to keep the service secure and reliable.

To review and verify your application (KYC) and decide whether to approve your workspace.

To provide, operate, secure, and improve the Platform and its features.

To communicate with you about your account, application status, security notices, and service updates.

To meet legal, regulatory, tax, and audit obligations in the jurisdictions where we operate.

Verification documents are accessed only by authorized verification staff, are used strictly to confirm the clinic's eligibility, and are retained only for as long as needed to satisfy our verification and legal-retention obligations. We do not sell or use these documents for marketing.

We apply administrative, technical, and physical safeguards including encryption in transit, access controls, and least-privilege handling of sensitive records. No method of transmission or storage is perfectly secure, but we work continuously to protect your data and to notify affected parties of material incidents as required by law.

We do not sell your personal data. We may share data with trusted service providers (such as hosting, email delivery, and payment processing) strictly to operate the Platform, and with authorities where disclosure is required by law or to protect rights, safety, and the integrity of the service.

Subject to the applicable Personal Data Protection Laws (including Egypt's Law No. 151 of 2020, the Saudi PDPL, and the UAE PDPL), you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent where processing relies on it. To exercise these rights, contact us using the details below.

We use only the cookies and similar technologies needed to operate the site, keep you signed in, and remember your language preference. We do not use cookies for cross-site advertising.

We keep personal data only as long as necessary for the purposes described above or as required by law. When data is no longer needed, we delete or anonymize it.

We may update this Policy from time to time. Material changes will be communicated through the Platform or by email, and the “Last updated” date above will be revised.

For any privacy question or to exercise your rights, contact our privacy team at privacy@the-happiness.app.