Terms & Conditions

By submitting an application or accessing the Service, you confirm that you are authorized to act on behalf of your clinic and that you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must provide accurate information and valid verification documents (KYC). We may approve, reject, suspend, or revoke a workspace if information is inaccurate, incomplete, or if eligibility cannot be confirmed.

You are responsible for safeguarding your account credentials and for all activity that occurs under your workspace, including the actions of staff you grant access to.

The Service is offered on subscription plans with the prices and limits shown at the time you apply. Free-trial periods, where offered, convert to a paid subscription unless cancelled before the trial ends.

Fees are billed in advance for each billing cycle and, unless stated otherwise or required by law, are non-refundable. We may change plan pricing on prospective notice.

You agree not to misuse the Service, including by attempting to breach security, reverse-engineer the platform, upload unlawful content, infringe others' rights, or use the Service to store data you are not legally entitled to process. You are responsible for handling patient data lawfully and for obtaining any consents required from your patients.

The Service, including its software, design, and trademarks, is owned by Happiness and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service. The clinic data you enter remains yours; you grant us the limited rights needed to host and operate the Service for you.

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law. On termination, your right to use the Service ends, and we will make your data available for export for a reasonable period before deletion in line with our retention practices.

The Service is provided “as is” without warranties of any kind to the maximum extent permitted by law. The Service supports clinic administration and is not a substitute for professional medical judgment. To the extent permitted by law, our aggregate liability for any claim is limited to the fees you paid for the Service in the twelve months preceding the claim.

These Terms are governed by the laws of the jurisdiction in which your clinic operates (Egypt, the Kingdom of Saudi Arabia, or the United Arab Emirates), and any dispute is subject to the competent courts of that jurisdiction, without prejudice to any mandatory consumer protections.

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and continued use after the changes take effect constitutes acceptance.

For any question about these Terms, contact us at legal@the-happiness.app.